About MBIE - Company & Culture:
The Ministry of Business, Innovation and Employment (MBIE) is an organisation that is all about contributing to improving the well-being of New Zealanders. They offer regulation and advice to other government departments, encourage innovation and creative thinking for now and the future, support and encourage investments for the economy, manage immigration balanced with domestic talent and much, much more. Their culture is inclusive, diverse, supportive and they like to have fun!
MBIE's purpose summed up is to Grow New Zealand for all.
Your new role within the Market Service Centre:
You will have excellent communication skills and an enthusiasm to assist New Zealanders with legislative advice. You will be the point of contact for the public and from multiple channels within the organisation.
Day to day you will:
. Respond to customer calls and emails
. Manage a high volume of incoming calls
. Provide accurate information to customers and third parties
. Problem solve to handle the customer query in the first call
. Accurately capture information from all customer interactions
. Investigate and probe queries
Start date: Mid-January 2020 - 27 March 2020
Hours: Monday - Friday, 7.5 hours between 9am - 5:30pm (flexibility to work anytime is required) or Monday - Friday, 11am - 7pm
Benefits:
. On-going training and coaching
. Long term temporary assignment through till 2020
. Constant learning opportunities
. Supportive and collaborate work environment
. The satisfaction of knowing you are contributing to growing New Zealand for all
To be successful in this role:
. Customer focus and delivering exceptional service, building rapport with all types of people
. You have the ability to relay complex information in a clear, easy to understand way
. You are able to provide information whilst remaining impartial to the situation
. Attitude is everything - you love what you do and you always have a glass half full outlook
. You are a quick learner and are great with computer systems
. Resilient is your middle name - you bounce back quickly and are able to handle a high volume of sometimes stressful and emotionally challenging situations
Required experience:
. Customer service experience in a contact centre is preferred
. Customer service experience in a face to face environment
. You will be speaking to people from all walks of life, so the ability to relate to people is essential
. Two positive references from your two most recent employers
This is a great opportunity to get your foot in the door and kick start your government career. To get started click APPLY today.
Please note, you must be free to attend an Assessment Centre within the coming week for a mid-January 2020 start.
Applicants must hold the rights to live and work in New Zealand.