Looking to start a great job in the new year after summer holidays? Interested in a dynamic customer service role where you will be interacting with your team and your customers every day? Want to kickstart 2020 with a new challenge?
We are recruiting dedicated Customer Service Officers for the Inland Revenue team at their Central Wellington offices from February until September 2020!
As Customer Service Officer (CSO) you will provide customer service across a variety of channels and products both proactively and reactively to help our customers to get it right from the start. Using available information and intelligence, you will understand the customer's situation and provide tailored real-time service to ensure first contact resolution wherever appropriate.
The contact centre operates on rostered shift hours between 8am and 8pm, Monday to Friday with the occasional 9am to 1pm Saturday shift.
The customer is at the heart of what we do here and to be successful in this role you must have a passion for providing services to improve the customer experience.
To be considered for this role you will have:
- The ability to quickly understand appropriate levels of customer communication
- A passion for providing excellent customer service which includes high quality interaction with our customers
- The ability to learn quickly
- Resilience and negotiating skills/influencing ability
- A team focus, supporting your colleagues and the wider team for the good of the customer
- Strong Customer Advisory skills and the ability to see a problem from the customers point of view
- Strong Digital skills and the ability to work across multiple channels
- Demonstrated experience with problem solving, sound decision making, and having a continuous improvement mind-set
- Prior experience in a similar role (highly desirable)
We are looking for proactive CSO's that care about making a difference to everyday New Zealanders and who want to contribute positively to our great team environment.
Sound like the job for you?
To apply, please click on the 'apply' button below and submit a CV outlining the skills and experience you would bring to the role. We look forward to hearing from you!